Archive | April, 2012

Why First Impressions Don’t Matter Much

A great article by Andrea Petersen appeared in the Wall Street Journal Travel section last week outlining the “Hidden Ways Hotels Court Guests Faster.”  The article focused on all the ways that different hotel brands are trying to dazzle their guests with an excellent first impression. Hotel industry executives (myself included) were likely to be […]

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Just Be a Parent

Being a parent is not easy.  I would say it’s the hardest thing I’ve ever done.  It’s also the most rewarding thing I’ve ever done.  (I talk about this “parental paradox” in my article on “The Peaks of Parenting.”) The challenges are great.  To put it simply, being a parent takes time and energy on […]

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Innovation Lessons from the Idea Factory

Before Twitter, before Facebook, before Google, and before Apple, there was Bell Labs: “From its beginnings in the 1920s until its demise in the 1980s, Bell Labs—officially, the research and development wing of AT&T—was the biggest, and arguably the best, laboratory for new ideas in the world.  From the transistor to the laser, from digital […]

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