Tag Archives | science of customer service

Innovation Lessons from the Idea Factory

Before Twitter, before Facebook, before Google, and before Apple, there was Bell Labs: “From its beginnings in the 1920s until its demise in the 1980s, Bell Labs—officially, the research and development wing of AT&T—was the biggest, and arguably the best, laboratory for new ideas in the world.  From the transistor to the laser, from digital […]

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